Customer Advisor - Fixed Term

Customer Advisor - Fixed Term

Hours of Work - 12 hours per week with the opportunity for overtime

Salary - £12.71 per hour

At Hobbycraft, creativity is at the heart of who we are. Our stores are places where customers come for inspiration, advice and the supplies to bring their ideas to life. When you join us, you’ll be part of a friendly team that shares a love of making, enjoys helping others, and takes pride in creating a welcoming, vibrant store for everyone. 

As a Customer Advisor at Hobbycraft, you’ll support the Store Management Team to deliver a great store experience every day. You’ll help customers find the right products for their projects, keep the shop floor full and inspiring, and complete key operational tasks such as Click and Collect and till work. You’ll be supported to learn our ways of working and you’ll bring our brand values to life in everything you do.

Key Accountabilities / Responsibilities 

• Brand ambassador – you’ll bring the Hobbycraft brand to life in store, championing our values and embracing change positively. 

• Teamwork – you’ll build great working relationships, support colleagues, and treat everyone fairly and with respect. 

• Customer service – you’ll deliver friendly, knowledgeable service and put the customer at the heart of everything you do, using great communication to help customers choose products and feel confident in their craft projects. 

• Policies, procedures and safety – you’ll follow company policies and safe working practices, helping to maintain a safe environment for colleagues and customers. 

• Shop floor standards – you’ll keep the store looking its best by replenishing stock and keeping displays clean, full and tidy. You may also support with changing seasonal or promotional displays. 

• Till and cash handling – you’ll operate the till and handle cash, card and gift card transactions accurately and confidently. 

• Click and Collect – you’ll support the Click and Collect process, helping to pick and hand over orders accurately and on time. 

• Stock control – you’ll help reduce stock loss by following tagging and stock handling processes and staying vigilant on the shop floor. 

• Workshops – you may have the opportunity to support or host workshops, helping customers learn new skills and enjoy their hobbies. 

• Multi-skilling and learning – you’ll be open to developing knowledge and skills across different product areas, services and ways of working as these evolve over time. 

• Customer loyalty – you'll understand the benefits of customer loyalty and drive club card sign-ups in store to enhance sales and customer experience 

Required Experience 

You don’t need previous retail experience to join us. What matters most is your attitude and what you bring to the team.  

We’re looking for people who: 

• Enjoy working as part of a team 

• Take pride in giving great customer service 

• Have a real passion for hobbies and crafts 

• Are proud to represent us as a brand ambassador, bringing our values and personality to life for every customer. 

Whether you’ve worked in retail before or are thinking about starting your career in the industry, this could be a great fit for you. 

Key Skills Required 

• Friendly, confident communication with customers and colleagues 

• Customer first mindset and willingness to learn our ranges and craft basics 

• Confidence using tills and store systems (payments, stock tasks, Click & Collect) 

• Accuracy and attention to detail (orders, stock and transactions) 

• Able to work at pace, prioritise tasks, and keep the shop floor tidy and well presented 

• Reliable and responsible, following processes and safe ways of working 

• Flexible and positive, happy to switch tasks and support where needed 

• Team focused, with the confidence to work independently when required. 

Working Hours & Environment 

Your minimum guaranteed hours will be outlined in your contract of employment.   

Our stores are open 7 days a week and there is a need for flexibility of working pattern to ensure our stores can offer the best service to our customers.      

We pride ourselves on an inclusive and creative working environment, so you can truly be you and enjoy your time at work. We also prioritise wellbeing, offering a range of support and initiatives designed to help you feel and perform at your best.  

Salary & Benefits 

In addition to the advertised salary, here are some of our key benefits:  

• 33 days’ holiday including bank holidays, pro rata, which increased with service, plus a day off to celebrate your birthday off. 

• Access to a personal pension scheme (4% contribution matched by us) 

• Option to join Hobbycraft pension scheme offering x2 life insurance 

• Up to 40% colleague discount 

• Employee Assistance Programme, for overall wellbeing for you and your family including financial advice and up to 6 counselling sessions 

• Long service awards to thank you for your time spent with us 

• Cycle2Work scheme 

• Discounted gym membership 

• Charity fundraising events and a volunteer day 

• Vouchers for free eye tests for VDU users 

• Access to a range of high street discounts 

• Access to a Health Cash Plan 

• Enhanced maternity/paternity/adoption pay 

• Access to learning and development opportunities to help you grow. 

Due to the volume of applications we are receiving we may need to close the vacancy prior to the expiry date

We are completely committed to supporting anyone with a disability in applying for our vacancies.  If you have a disability and require support throughout our recruitment process, you can contact us at recruitment@hobbycraft.co.uk and let us know what adjustments you may need.

At Hobbycraft we celebrate the joy of crafting, and we celebrate all our colleagues and customers. As a retailer we have a diverse Colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them. Hobbycraft, is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously, we regularly review our policies and practices to ensure not only compliance, but also best practise from an employment perspective.

Hobbycraft are proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.