People Advisor

Role: People Advisor

Location: Bournemouth or Burton upon Trent

Reference: HOB1212414

Closing Date: 29/06/2026 23:59

Creativity is Hobbycraft’s reason for being, so when you join our fantastic team, you will be surrounded by like-minded imaginative people. We believe that working together and embracing new and innovative ideas are the best way to make our colleagues feel part of something. 

People Advisor (12 month FTC)

Salary - £28k   

33 days holiday, Birthday Day Off

40% discount in our stores

Hybrid Working

This is a full-time role, working 37.5 hours. Our core business hours are Monday to Friday – 10am to 3pm with a flexible approach to start and finish times

Our hybrid working model is 3 days in the office, 2 days working from home

Role Purpose    

Working as part of the People Shared Services Team, the People Advisor provides timely, consistent and commercially focused HR advice to managers and colleagues across the organisation.  The role is responsible for delivering a high-quality, centralised service, supporting the full colleague lifecycle and ensuring compliance, accuracy and a positive colleague experience.   

Key Accountabilities / Responsibilities 

1. Employee Relations & Advice 

• Provide professional, pragmatic HR advice to managers on a full range of people matters, including:  

• Absence management 

• Performance management 

• Disciplinary and grievance processes 

• Ensure all advice is aligned to employment legislation, company policy and best practice 

• Support the resolution of ER cases, escalating complex issues where appropriate 

• Maintain accurate and compliant case records 

2. Shared Service Delivery 

• Act as a key point of contact for HR queries via centralised channels (e.g. inbox, ticketing system) 

• Deliver advice and support in line with service level agreements (SLAs) and quality standards 

• Provide consistent, clear, and customer-focused responses 

• Ensure queries are managed through to resolution to deliver a seamless colleague experience 

3. HR Administration & Systems 

• Produce accurate HR documentation (e.g. letters, contracts, formal correspondence)  

• Maintain and update HR systems, ensuring data accuracy and compliance 

• Support audit requirements and ensure appropriate record-keeping 

• Manage high-volume transactional activity efficiently 

4. Policy, Compliance & Governance 

• Support the implementation and communication of HR policies and procedures  

• Ensure consistent application of policies across the business 

• Identify and mitigate risk by ensuring legal compliance 

• Contribute to continuous improvement of policies and processes 

5. Learning & Capability Building 

• Support the development of management capability in handling people matters 

• Work with the wider People Team to identify training needs and solutions 

6. Continuous Improvement 

• Identify opportunities to improve processes, systems, and ways of working  

• Contribute to shared services optimisation, including standardisation and automation 

• Support HR projects and initiatives as required 

7. Engagement & People Initiatives 

• Support initiatives that enhance employee engagement and experience  

• Contribute to creating a consistent and positive People service across all locations

Required Skills & Experience 

Essential 

• Previous HR Advisory experience in a fast-paced environment 
• Strong working knowledge of UK employment law 
• Experience handling a range of ER cases 
• Ability to manage a high-volume workload with competing priorities 
• Strong attention to detail and organisational skills 
• Excellent communication and stakeholder management skills

Desirable 

• Experience working in a shared services or centralised HR model 
• CIPD Level 3 or 5 (or working towards) 
• Experience using HR systems / case management tools 

Behaviours & Approach 

• Customer-focused and solutions-oriented 
• Resilient and able to work under pressure 
• Collaborative and team-oriented 
• Drives consistency and continuous improvement 
• Maintains professionalism, discretion, and integrity 

Benefits

• 33 days holiday including bank holidays pro rata. You will also get a day off to celebrate your birthday.

• Access to a personal pension scheme (4% contribution matched by us) 

• Option to join Hobbycraft pension scheme offering x2 life insurance 

• 40% colleague discount 

• Employee Assistance Programme, for overall wellbeing for you and your family including financial advice and up to 6 counselling sessions 

• Cycle2Work scheme 

• Discounted gym membership 

• Fundraising events for our charity partners and an annual charity volunteer day 

• Vouchers for free eye tests for VDU users 

• Access to a range of high street discounts 

• Access to a Health Cash Plan 

• Enhanced maternity/paternity/adoption pay 

We are completely committed to supporting anyone with a disability in applying for our vacancies.  If you have a disability and require support throughout our recruitment process, you can contact us at recruitment@hobbycraft.co.uk and let us know what adjustments you may need.

At Hobbycraft we celebrate the joy of crafting, and we celebrate all of our colleagues and customers.  As a retailer we have a diverse Colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them. Hobbycraft, is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously, we regularly review our policies and practices to ensure not only compliance, but also best practise from an employment perspective.

Hobbycraft are proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.