Area Manager

Role: Area Manager

Location: Field Based - South East

Reference: HOB1132987

Closing Date: 01/09/2025 23:59

Creativity is Hobbycraft’s reason for being, so when you join our fantastic team, you will be surrounded by like-minded imaginative people. We believe that working together and embracing new and innovative ideas are the best way to make our colleagues feel part of something. 

Area Manager  - South East Region

Salary £60 - £70k dependent on experience - Pension with a 4% contribution, 25 days holiday increasing every year, 25% discount in our stores

This is a full-time role, working 39 hours. As the role is field based, hours of work are flexible to meet the needs of the business.  There is an expectation that weekends are covered on a rota basis.  

About the role

As an Area Manager at Hobbycraft you are accountable for all aspects of the Stores operation and performance within your area. Delivering customer service excellence that encourages repeat visits, expanding our customer base and delivering a truly Craftastic experience in an exciting, engaging environment is key to our continued success. You will excel at building efficient, effective high performing teams while developing through living our brand values.

Areas of Responsibility

• All stores in your area deliver KPI performance (Sales, Service, Engagement, Stock and Cost control).
• To make commercial decisions that improve KPI performance.
• To clearly communicate to your team to ensure they are aware of what is happening in the Company.
• To ensure your teams are clear on what good looks like and how to achieve it.
• You ensure all appropriate legislation is adhered to at all times by ensuring compliance with Company policy and Health & Safety regulations.
• To build high performing teams by giving feedback, coaching and development.
• To have a clear robust succession plan.
• To build great working relationships with stakeholders across the Company.
• To address performance with either recognition for outstanding results or by providing support and development plans where needed to improve performance.
• Other ad-hoc duties as deemed reasonable by senior management

About You

• A proven track record of retail management experience including commercial awareness, budgetary control, visual merchandising standards and stock control
• Ability to lead and manage dispersed teams including recruitment, succession planning and colleague development
• Excellent customer service delivery within a retail or similar environment.
• Very strong organisational skills
• Good inter-personal and communication skills both verbal and written.
• Ability to manage your own time to meet deadlines.
• The ability to inspire success within your team
• Ability to thrive in a fast paced, ever changing environment

Use appropriate information to deliver results, and coach others to do the same.

Our Benefits

•            Competitive Salary

•            25% Discount Card for Hobbycraft Stores and Haskins

•            Company Car

•            33 days holiday inclusive of Bank Holidays with an increase each holiday year

•            Birthday Day Off

•            Company pension contribution – up to 4% contribution

•            Employee Assistance Programme provide by Retail Trust

•            Contribution towards eyesight test and glasses

•            Subsidised gym membership

•            Long service awards and gifts

•            Continuous training, development, and performance management

•            Colleague Wellness Programme

•            A creative working environment

•            Colleague Social Events throughout the year including Summer and Christmas events 

We are completely committed to supporting anyone with a disability in applying for our vacancies.  If you have a disability and require support throughout our recruitment process, you can contact us at recruitment@hobbycraft.co.uk and let us know what adjustments you may need.

At Hobbycraft we celebrate the joy of crafting, and we celebrate all of our colleagues and customers.  As a retailer we have a diverse Colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them. Hobbycraft, is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously, we regularly review our policies and practices to ensure not only compliance, but also best practise from an employment perspective.

Hobbycraft are proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.