Customer service
Creative
Knowledgeable

Operations Administrator

Store Head Office
Reference HOB1124279
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a 20, vacancy that will close in {x} days at {xx:xx} BST.

The vacancy

Role: Operations Administrator

Location: Bournemouth

Reference: HOB1124279

Closing Date: 25/07/2025

 

Creativity is Hobbycraft’s reason for being, so when you join our fantastic team, you will be surrounded by like-minded imaginative people. We believe that working together and embracing new and innovative ideas are the best way to make our colleagues feel part of something. 

Operations Administrator - Hobbycraft Head Office, BH23 6HG

Salary - £28,000 pro rata per annum - Pension with a 4% contribution, 25 days holiday increasing every year, 25% discount in our stores

This is a part time role working 25 - 30 hours per week. 

 

Key Purpose of Role:

To assist the Operations Manager in communicating between the Hub and Stores and to ensure that stores have supplies required for trading. 

 

Key Accountabilities:

Store Communication

  • Take responsibility for the Operations Helpdesk, ensuring all queries are acted upon and responded to
  • To act as a gatekeeper for the HubNet portal, our internal communication tool, ensuring that all documentation is current and relevant
  • To review all communication for stores via HubNet ensuring they are specific, achievable, accurate, timely and engaging
  • To produce conference call notes and ensure answers to queries are fed back within required timescales

 

Central Operations

  • To assist the Operations Manager by carrying out any adhoc requirements as and when requested ensuring that stores have everything they need to trade
  • Build excellent working relationships with key departments in the Hub including Buying, Supply Chain, Marketing, Merchandising and Property
  • Ensuring team diaries are up to date and supporting documents are ready ahead of meetings
  • Order store consumables and maintaining supplier relationships

 

Hub Reception

  • Responsibility for Reception duties, deliveries, visitors and Front of house phone
  • The post holder may also be asked to support and undertake other related duties not listed in this role description from time to time according to the needs of the business.

 

Key Performance Measures:

  • Operations Helpdesk 9am – 2pm Monday to Thursday, all queries etc responded to in a timely manner
  • Ensure any communication or updates are processed on HubNet and on the helpdesk are within specified timescales

 

Benefits at Hobbycraft:

  • 25% Discount Card for Hobbycraft Stores
  • Generous holiday with an increase each holiday year
  • A creative working environment
  • Company pension contribution
  • Cycle to Work Scheme
  • Retail Trust - Employee Support Programme 
  • Colleague Social Events 

We are completely committed to supporting anyone with a disability in applying for our vacancies.  If you have a disability and require support throughout our recruitment process, you can contact us at recruitment@hobbycraft.co.uk and let us know what adjustments you may need.

At Hobbycraft we celebrate the joy of crafting, and we celebrate all of our colleagues and customers.  As a retailer we have a diverse Colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them. Hobbycraft, is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously, we regularly review our policies and practices to ensure not only compliance, but also best practise from an employment perspective.

 

Hobbycraft are proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.

About us

We’re here to help you create

Our passion for craft is at the centre of everything we do. This is reflected in our creative and knowledgeable Hobbycraft store colleagues, who are always on hand to help, and our vast, carefully selected range of quality products. Throughout the year, we also host a variety of workshops and demos in stores and online, designed to give everyone the opportunity to master a new craft or refine a beloved one.

We're here to support everyone on their crafting journey, from parents looking to encourage their creative kids, to student artists, expert knitters, model making hobbyists and more! Why not come into your local Hobbycraft store today and find the perfect craft for you?

What's needed

Customer service

Creative

Knowledgeable

Alternatively, please sign in with...

Published

Not Published

Closing

in X days

{Expiry}