This is a 37.5, vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
General Manager - National Distribution Centre - Burton upon Trent
Full time, permanent
Salary and benefits on request
Role Purpose
To lead Hobbycraft’s Distribution Centre (DC) ensuring all elements of the balanced scorecard are delivered across both Retail and Ecommerce operations. The General Manager ensures that the DC operation remains capable of delivering the company’s stock ambitions, ensuring a smooth and consistent flow to stores, whilst maintaining high service levels to all customers in a commercially driven environment.
We are seeking a proactive, energetic and enthusiastic General Manager who will lead the team in a safe and engaging way, in line with the existing culture. The successful candidate will have excellent interpersonal skills being able to influence at all levels, demonstrate a flexible approach to harness potential and support personal growth and development across the site.
Our Story
Founded in 1995, we are the largest arts and crafts retailer in the UK with 124 stores nationwide. With over 25,000 products for 250 inspirational activities and hundreds of exciting ideas, you'll discover everything you need to get crafty.
The site is the sole distribution centre for Hobbycraft servicing all 124 stores and the Ecommerce operation which accounts for 20% of the total volume leaving the site. The business continues to grow both across retail and Ecommerce and this is a very exciting time to be joining us!
Key Accountabilities
Key Performance Indicators
Skills and Behaviours
The ideal candidate will have significant operational experience and will demand the highest standards of leadership. They will have extensive experience of Ecommerce and Retail distribution operations, including transport and freight. Combined with experience of working with the wider supply chain team and senior stakeholders across the business.
Change management and leading change will be a key part of the role, therefore being able to articulate the vision and drive teams to execute change is critical.
Key to delivering a world class operation will be the individual’s ability to interface and negotiate with internal departments and external suppliers at all levels, in order to foster collaborative practices which allow the business to thrive.
Hobbycraft is one of the top 5 companies to work for (as awarded by Best Companies) recognising the company’s focus on colleague engagement and the value of people centred leadership. As the leader of the site, the successful candidate will be able to demonstrate how they delivered successful engagement programmes across a diverse workforce.
We are completely committed to supporting anyone with a disability in applying for our vacancies. If you have a disability and require support throughout our recruitment process, you can contact us at recruitment@hobbycraft.co.uk and let us know what adjustments what you may need.
At Hobbycraft we celebrate the joy of crafting, and we celebrate all our colleagues and customers. As a retailer we have a diverse Colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them. Hobbycraft, is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously, we regularly review our policies and practices to ensure not only compliance, but also best practise from an employment perspective.
Hobbycraft are proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.
About us
We’re here to help you create
Our passion for craft is at the centre of everything we do. This is reflected in our creative and knowledgeable Hobbycraft store colleagues, who are always on hand to help, and our vast, carefully selected range of quality products. Throughout the year, we also host a variety of workshops and demos in stores and online, designed to give everyone the opportunity to master a new craft or refine a beloved one.
We're here to support everyone on their crafting journey, from parents looking to encourage their creative kids, to student artists, expert knitters, model making hobbyists and more! Why not come into your local Hobbycraft store today and find the perfect craft for you?
What's needed
Customer service
Creative
Knowledgeable
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